How to get help

Before getting in touch, we recommend exploring the Website Migration Toolkit, which includes:

• Step-by-step guides for each stage of migration
• A detailed Migration Checklist
• A glossary of key terms and roles

These resources are regularly updated based on the questions raised and feedback received, and are often the quickest way to find answers. 

We will offer regular Kick Off sessions, online on Teams, to help guide you through the migration process and address common questions.  

There will also be fortnightly training sessions that you can sign up for. These will take place on Teams.

Some departments and divisions have local web or communications officers who are familiar with the migration project. Where available, they can advise on:

• Department-specific timelines and expectations
• Content approval workflows or strategy
• Internal roles and responsibilities

If you’ve reviewed the resources above and still need help, you can contact us below:

• Email: mosaicmigrationsupport@it.ox.ac.uk
• Availability: Monday–Friday, 9am–5pm

We can assist with:

• Explaining the migration process and what it means for you  
• Using the Migration Toolkit effectively
• Guidance on Content Audits and preparation of content for migration
• Technical or process-related queries
• Directing you to the right people for specialist support 

To help us respond quickly, please include your website URL, and any relevant screenshots or documents.